How to make empathy your strategic asset
"Sell your cleverness and buy bewilderment. Cleverness is mere opinion.…
Make it lovable. Love simplifies.
Hierarchy of 'users' needs As Maslow’s Hierarchy of Needs theory describes,…
Design thinking and failure
Ever since Singapore’s prime minister’s speech earlier this year positioned…
On simplifying modern women’s lives
Stephanie is a woman of enchantment. When I visited her cozy studio of Eden…
Keep calm and simplify
Recently I had a conversation with a CEO of a European private bank. One of the…
Thoughts on Millennials and the role of design
This is a 3 minute interview with the Institute of Service Excellence (ISE) at…
How to make 'design' really work
You might have attended a design thinking workshop for a few days or half a…
Why human-centred design matters (even more today)
As part of Singapore’s SkillsFuture initiative, I had the pleasure of talking…