Digital makes banking more human. #defineDigital

Building a compelling digital banking service is undeniably a hot topic among…


Common sense, but not commonly practised: Human-centered design

Establishing the human centered process in everything you do is the heart that…


Simplicity is not sexy...until it's done.

As part of my recent trip to Milano speaking at ’The Invisible Bank’…


Simplicity In Banking Is Anything But Simple.

Written for The Financial Brand and Bank Marketing Strategy by Jim Marous, the…


Simplicity as a Bank's Capability

How can banks achieve simplicity? The rewards from achieving simplicity in…


A story behind designing Singapore's first Personal Financial Management tool

I wrote this article for EFMA Journal - the design journey behind OCBC Money…


Be a pain sponge - to build simplicity culture

Experience Design. This is what I do. Two  grand words combined: 'Experience'…


Astonish me - a lesson from a shoemaker

Whenever I come to Switzerland, where I used to live for 10 years, there are a…


The value of simplicity in business

Today DesignfulCo. has a guest post from Simon Dale, a passionate design…


Earning trust

Recently I was in a world leading banking conference in Paris. Probably one of…