Design for Serendipity
There’s no better feeling than those moments of unexpected inner delight. Like…
Your Simplicity Checklist
It is everyone's job to make things simple in a company. First step to make…
ABC to design a simple & meaningful product
Recall last time you walked into a pharmacy. Pharmacy shelves are full of…
Design as a noun + as a verb
Design is often used as a noun - look & feel of a final object such as…
Customer Experience Design - The Cookbook (at Google)
How do you design your customer experience? Who is responsible for doing that?…
From nightclubs to banks. Why designers are needed across every industry.
About a year ago, I met a designer who was working for a popular nightclub in…
Design thinking, imperative in the era of de-banking
"Banking is necessary, but banks are not." Bill Gates I wrote this article for…
Simplicity for financial services (at Next Bank Asia)
This is my presentation slide at Next Bank Asia - the hottest banking…
A story of CBS Bank - culture of prototyping
One day, 9 year old girl Sabina opened a new bank account. Her motivation? She…