ABC to design a simple & meaningful product
Recall last time you walked into a pharmacy. Pharmacy shelves are full of…
Customer Experience Design - The Cookbook (at Google)
How do you design your customer experience? Who is responsible for doing that?…
Design thinking, imperative in the era of de-banking
"Banking is necessary, but banks are not." Bill Gates I wrote this article for…
Simplicity for financial services (at Next Bank Asia)
This is my presentation slide at Next Bank Asia - the hottest banking…
A story of CBS Bank - culture of prototyping
One day, 9 year old girl Sabina opened a new bank account. Her motivation? She…
Revere and do beauty - A plea to financial services
____ Beauty... What comes to your mind when you read this word? To me, beauty…
Why 'simplicity' needs a user-centered design process
We are living in the world of 'overload'. Overload of information, functions…
Save banking customers from form hell
Despite what technology has to offer, banks can’t seem to operate without this…