Customer Experience Design - The Cookbook (at Google)
How do you design your customer experience? Who is responsible for doing that?…
Design thinking, imperative in the era of de-banking
"Banking is necessary, but banks are not." Bill Gates I wrote this article for…
Simplicity for financial services (at Next Bank Asia)
This is my presentation slide at Next Bank Asia - the hottest banking…
Revere and do beauty - A plea to financial services
____ Beauty... What comes to your mind when you read this word? To me, beauty…
Why 'simplicity' needs a user-centered design process
We are living in the world of 'overload'. Overload of information, functions…