Recently I had a conversation with a CEO of a European private bank. One of the interesting questions he posed was how should companies ‘innovate’ in this fast-changing market as opposed to simplify the existing products and services. How do we prioritize and allocate our resources in adopting new technology and designing a new product…
This is a 3 minute interview with the Institute of Service Excellence (ISE) at the Financial & Health Care Industry Forum. As part of the Industry Forum, I was invited to share my views on why simplicity matters in today’s environment and how to cultivate simplicity as an organisational capability. [ISE] As millennials grow up as a…
“It is about expecting unknown. Be prepared for the unknown. Most businesses want to do something that they are very sure where they are and what they are getting into. The artist way is usually going in with a unknown. Everything is a mystery. You unravel it along the way.” Says Jackson Tan on…
