How can banks achieve simplicity?
The rewards from achieving simplicity in banks are real.

However achieving simplicity is not done, unless the organisations build a strong foundation to make simplicity sustainable. Build simplicity as your bank’s capability.

I suggest The 5 Fundamentals to cultivate simplicity as an organisational capability with real life examples.
1. Want it badly
2. Prototype
3. Focus ruthlessly
4. Obsess with design
5. Speak human

Presented at Next Bank Sydney Nov 2013

JinZwicky OCBC from NextBank on Vimeo.