The Aesthetics of Simplicity

Source: Tea Room http://www.tearoom.us/Way_of_Tea.html Picture yourself a Japanese tea room. There are windows and a sliding door made of Japanese…

Why you need designers

"What kind of people do you hire to drive customer-centric innovation?" This is a question I get asked a lot at conferences I spoke. My…

A little black dress and the process of simplicity

Every woman has an essential wardrobe item. Mine has to be a little black dress. When I’m in doubt what to wear for work or for dinner, I often…

Thinking Beyond Digital Touch Points: Designing Customer Experiences for Banking Systems

An Interview with Jin Kang, VP, Experience Design at OCBC Bank, by Stessa Cohen Published at UXcrunch.com - The User Experience Publication for…

Be a simplicity chef.

Written for Challenge Magazine, published by Prime Minister’s Office, Public Service Division in Singapore. July/August 2016 issue I remember…

FemTech Leaders Interview

I'm honored to be part of FemTech Leaders, a great initiative where I got to know amazing FinTech power women and how they make meaningful change in…

Defining ‘design’ in Japan

Originally written for FRANK Blog, Frank thoughts on money, career and life style. As a designer, I always look for ways to explain what design is…

Beauty and the bank

Beauty is human being’s most innate instinct. Beauty is the promise of happiness, a celebration of life. Why does beauty matter in the business, more…

Digital makes banking more human. #defineDigital

Building a compelling digital banking service is undeniably a hot topic among leaders in financial services. Recently Bain & Company released…

Common sense, but not commonly practised: Human-centered design

Establishing the human centered process in everything you do is the heart that pumps out simplicity cells throughout your organisation. Because…

Simplicity is not sexy…until it’s done.

As part of my recent trip to Milano speaking at ’The Invisible Bank’ conference, I had the privilege to have a conversation with senior members of…

Simplicity In Banking Is Anything But Simple.

Written for The Financial Brand and Bank Marketing Strategy by Jim Marous, the world's most read banking blog. It's time to build your simplicity…