How to make 'design' really work

You might have attended a design thinking workshop for a few days or half a…


Beauty and the bank

Beauty is human being’s most innate instinct. Beauty is the promise of…


Simplicity as a Bank's Capability

How can banks achieve simplicity? The rewards from achieving simplicity in…


Be a pain sponge - to build simplicity culture

Experience Design. This is what I do. Two  grand words combined: 'Experience'…


Banks, be the wrap dress.

This is Diane von Furstenberg - a creator of the legendary wrap dress in……


Customer Experience Design - The Cookbook (at Google)

How do you design your customer experience? Who is responsible for doing that?…


Simplicity for financial services (at Next Bank Asia)

This is my presentation slide at Next Bank Asia - the hottest banking…