How to make 'design' really work
You might have attended a design thinking workshop for a few days or half a…
Be a pain sponge - to build simplicity culture
Experience Design. This is what I do. Two grand words combined: 'Experience'…
Customer Experience Design - The Cookbook (at Google)
How do you design your customer experience? Who is responsible for doing that?…
Simplicity for financial services (at Next Bank Asia)
This is my presentation slide at Next Bank Asia - the hottest banking…