Thoughts on Millennials and the role of design

This is a 3 minute interview with the Institute of Service Excellence (ISE) at…


A little black dress and the process of simplicity

Every woman has an essential wardrobe item. Mine has to be a little black…


Thinking Beyond Digital Touch Points: Designing Customer Experiences for Banking Systems

An Interview with Jin Kang, VP, Experience Design at OCBC Bank, by Stessa……


FemTech Leaders Interview

I'm honored to be part of FemTech Leaders, a great initiative where I got to…


Simplicity In Banking Is Anything But Simple.

Written for The Financial Brand and Bank Marketing Strategy by Jim Marous, the…


A story behind designing Singapore's first Personal Financial Management tool

I wrote this article for EFMA Journal - the design journey behind OCBC Money…


Design for Serendipity

There’s no better feeling than those moments of unexpected inner delight. Like…


Design thinking, imperative in the era of de-banking

"Banking is necessary, but banks are not." Bill Gates I wrote this article for…


Revere and do beauty - A plea to financial services

____ Beauty... What comes to your mind when you read this word? To me, beauty…