Designing for Trust

‘Trust’ is an elusive concept.  Trust can be perhaps likened to the air. When…


Design thinking and failure

Ever since Singapore’s prime minister’s speech earlier this year positioned…


How to make 'design' really work

You might have attended a design thinking workshop for a few days or half a…


Why human-centred design matters (even more today)

As part of Singapore’s SkillsFuture initiative, I had the pleasure of talking…


Why you need designers

"What kind of people do you hire to drive customer-centric innovation?"…


Thinking Beyond Digital Touch Points: Designing Customer Experiences for Banking Systems

An Interview with Jin Kang, VP, Experience Design at OCBC Bank, by Stessa……


FemTech Leaders Interview

I'm honored to be part of FemTech Leaders, a great initiative where I got to…


Defining 'design' in Japan

Originally written for FRANK Blog, Frank thoughts on money, career and life…


Digital makes banking more human. #defineDigital

Building a compelling digital banking service is undeniably a hot topic among…


Common sense, but not commonly practised: Human-centered design

Establishing the human centered process in everything you do is the heart that…