‘Trust’ is an elusive concept. Trust can be perhaps likened to the air. When it’s there, we don’t notice it, but its absence is certainly palpable. In the digital age, trust has become one of the the most important currencies that determines the success or fall of a business. I had pleasure interviewing Philipp Kristian…
Ever since Singapore’s prime minister’s speech earlier this year positioned design thinking as a critical in country’s future national building, interest and demand for design thinking as a future skill has been soaring. Given my current focus on building design capability and designing executive programs, I spend a lot of my time thinking about what…
You might have attended a design thinking workshop for a few days or half a day. You might have mapped a customer’s journey, and learned interesting insights by interviewing consumers. Prototyping your ideas with colleagues and testing them may not only have seemed fun, but a great way to develop ideas as well. Now you are…
As part of Singapore’s SkillsFuture initiative, I had the pleasure of talking about Human-Centered Design through the story of my seven and a half-year journey with OCBC Bank, and the lessons I learned there about how to make design work within a large corporation. The industry is changing at a fierce pace, and technological advances provide us with endless…
“What kind of people do you hire to drive customer-centric innovation?” This is a question I get asked a lot at conferences I spoke. My simple answer has to be this. Hire designers. What I mean by designers is people who have the educational background of design disciplines such as graphic, products, indutrial, interaction design etc. While…
An Interview with Jin Kang, VP, Experience Design at OCBC Bank, by Stessa Cohen Published at UXcrunch.com – The User Experience Publication for FinTech A few years ago, I read a tweet of Jin Kang‘s that changed my life. My working life, that is. She tweeted about bank sites and apps needing to be beautiful. Until…
I’m honored to be part of FemTech Leaders, a great initiative where I got to know amazing FinTech power women and how they make meaningful change in the financial services industry. This is an interview article Published on FemTecnleaders.com Dec 2015. I am a design strategist and practitioner. I have been with OCBC Bank as Vice President / Group…
Originally written for FRANK Blog, Frank thoughts on money, career and life style. As a designer, I always look for ways to explain what design is and why design matters in businesses. Spending 5 days in Japan – Tokyo and Mount Fuji – not only spoiled me with its stunning nature, food and culture, but…
Building a compelling digital banking service is undeniably a hot topic among leaders in financial services. Recently Bain & Company released their study, ‘Building retail bank of the future’, which is an excellent report that highlights top priorities that leaders of retail banking businesses should focus. While I enjoyed their well-crafted report, one of their…
Establishing the human centered process in everything you do is the heart that pumps out simplicity cells throughout your organisation. Because simplicity is based on common sense and human nature. The human centred design process doesn’t need much elaboration, which consists of three stages of : Understand customers needs -> Prototype ideas -> Test and…
