Design thinking and failure
Ever since Singapore’s prime minister’s speech earlier this year positioned…
How to make 'design' really work
You might have attended a design thinking workshop for a few days or half a…
Why human-centred design matters (even more today)
As part of Singapore’s SkillsFuture initiative, I had the pleasure of talking…
Thinking Beyond Digital Touch Points: Designing Customer Experiences for Banking Systems
An Interview with Jin Kang, VP, Experience Design at OCBC Bank, by Stessa……
FemTech Leaders Interview
I'm honored to be part of FemTech Leaders, a great initiative where I got to…
Defining 'design' in Japan
Originally written for FRANK Blog, Frank thoughts on money, career and life…
Digital makes banking more human. #defineDigital
Building a compelling digital banking service is undeniably a hot topic among…
Common sense, but not commonly practised: Human-centered design
Establishing the human centered process in everything you do is the heart that…