'Simplicity' common mistake in financial services

'Simplicity' - one of my favorite word and value - seemed to become a new…


Design lessons from my sexy travel companion @LUXEguides

Whenever I travel, there is one thing I make sure to take with me - this sexy…


Beauty starts with...

Beauty starts with a common sense. Solve customers' basic problem first.


Revere and do beauty - A plea to financial services

____ Beauty... What comes to your mind when you read this word? To me, beauty…


Speak human

As a customer experience designer in a bank, I'm dealing with complex banking…


Steps to be a design change agent. (part 2)

With previous post, I hope I motivated you designers to think about why you…


Designers, be a change agent.(part 1)

"Design is getting bigger again." This strong statement was made by Tim Brown -…


Why 'simplicity' needs a user-centered design process

We are living in the world of 'overload'. Overload of information, functions…


Save banking customers from form hell

Despite what technology has to offer, banks can’t seem to operate without this…