UXSG2014 Keynote

Beauty and the bank

Beauty is human being’s most innate instinct. Beauty is the promise of happiness, a celebration of life. Why does beauty matter in the business, more so in banking? What are the traits of beautiful business? How UX can create more beauty in the business? Keynote for UX Singapore 2014 UXSG2014 Keynote #1 – Beauty and…

Instagram @GoogleGlass @jrfederico #throughglass

Digital makes banking more human. #defineDigital

Building a compelling digital banking service is undeniably a hot topic among leaders in financial services. Recently Bain & Company released their study, ‘Building retail bank of the future’, which is an excellent report that highlights top priorities that leaders of retail banking businesses should focus on. While I enjoyed their well crafted report, one of their key points caught my attention…

IntesaAanpaolo

Simplicity is not sexy…until it’s done.

As part of my recent trip to Milano speaking at ’The Invisible Bank’ conference, I had a privilege to have a conversation with senior members of Multichannel Integration initiative in INTESA SANPAOLO – the 2nd largest bank in Italy. The topic was how to simplify customer experience through multi-channels. Through sharing of our simplicity initiatives, we realised…

Simplicity Model By JinZ

Simplicity In Banking Is Anything But Simple.

Written for The Financial Brand and Bank Marketing Strategy by Jim Marous, the world’s most read banking blog. It’s time to build your simplicity capability. Financial institutions are starting to realize that simplicity does not only improve the customer experience, resulting in trust and loyalty, but also reduces operational costs from redundant products, processes and dealing…

The 5 Fundamentals to Simplicity

Simplicity as a Bank’s Capability

How can banks achieve simplicity? The rewards from achieving simplicity in banks are real. However achieving simplicity is not done, unless the organisations build a strong foundation to make simplicity sustainable. Build simplicity as your bank’s capability. I suggest The 5 Fundamentals to cultivate simplicity as an organisational capability with real life examples. 1. Want…

Money Insight Demo

A story behind designing Singapore’s first Personal Financial Management tool

I wrote this article for EFMA Journal – the design journey behind OCBC Money Insights, Singapore’s first personal financial management tool.  Special thanks to for my colleauges, Liow Yong Hwa and Joisse Ong for their amazing work and sharing their story. ___ Money Insights, Singapore’s first finance management tool, aims to provide customers with new insights…

Simon Dale

The value of simplicity in business

Today DesignfulCo. has a guest post from Simon Dale, a passionate design thinker in software technology sector. He shed his insight on simplicity in a B2B context and a holistic view on how business can benefit from achieving simplicity.  ____ “There is no greatness where there is not simplicity, goodness, and truth” ~ Leo Tolstoy In…